Sr Community Manager requried For our client in EdTEch/Elearning/Tech Product based training solutions The Student Experience Operations team is deployed to provide world class customer experience to our student base. We are looking for a Support Community Manager to be the brand voice when interacting with our learners. You'll be tasked with managing the sentiment and engagement of all community members on support forums. The primary goal of this role is to help learners find resolutions to their problems in a timely manner through community support and peer led interactions. This is a chance to affect thousands of students around the world who come to improve their lives. Your Responsibilities - You will work within our Student Experience Operations team and be the primary owner for support forums - You will create campaigns and community engagement strategies that extend the level of community support with an eye towards improving support case deflection, student retention and promoting self service - Generate reporting that summarizes community sentiment, community activity and the effectiveness/ROI of community programs - Build and maintain a 12 months roadmap of community project and initiatives - Run A/B experiments to measure community engagement and its impact on student retention - Partner with our Support helpdesk team to ensure seamless communication between T0 and T1 & T2 Operations - Create and maintain workflows to escalate community posts to support helpdesk. - Identify, deploy, and manage internal and external systems to track community ROI, forum insights, and other business opportunities - Monitor industry trends and propose best practices in community management What we value - Minimum of 3+ years experience in community management role - You are familiar with community software solutions (ESN tools) - You are obsessive about community-building and make data driven decisions - You understand Customer Experience and its importance to business - You have deep customer empathy - You have excellent written and verbal English grammar and language skills Preferred Experience - You are familiar with Web Analytics (Google Analytics, Amplitude), SEO and Social Media Marketing Tools such as Sprout Social. - Basic understanding of SQL - Ability to create designs using Sketch, Figma, Adobe Illustrator - Industry experience in EdTech You will receive - An amazing team to support your success and growth on the Student Experience Operations Team - A competitive base salary - Top-end bonus structure that rewards you for meeting and exceeding goals

Delhi NCR

Senior Community Manager - EdTech/Tech Product 

Senior Community Manager - EdTech/Tech Product  ,Job Description for Senior Community Manager - EdTech/Tech Product  in Simply People in  Delhi NCR for (3-9) years of experience. Apply Now!

Job Description for Senior Community Manager - EdTech/Tech Product  in Simply People in  Delhi NCR for (3-9) years of experience. Apply Now!