We are looking for a driven and results-oriented team player to join an entrepreneurial product company and an innovation-focused team of problem-solvers. The successful candidate will be someone who will have ownership of assigned accounts to become a trusted advisor and ensure client satisfaction thru high levels of product adoption, and achievement of outcomes (be it client program goals or the internal key account planning). He or she will be responsible for lifecycle management, contributing to renewal/up-sell efforts, and achievement of retention goals.

The successful candidate will be respectfully relentless in focusing a diverse team to deliver the necessary deliverables on time.

Role:

- Serve as the primary point of contact post-on-boarding of the customers based in the US. You will assume overall customer adoption responsibility and act as a mentor and product expert toward your customers.

- Drive Key Account Management processes including building account plans, processes and ensure documentation of all program outcomes. Monitor risks and customers needs based on client environment changes.

- Develop a trusted advisor relationship with customers and executive sponsors to drive product adoption and ensure they are utilizing the solution to achieve business goals and objectives.

- Drive new up-sales and change management processes within your customer portfolio by collaborating with internal teams. Build and present plans to maintain and grow your portfolio. Maintain documentation and detailed metrics of all portfolio clients using the company's internal tools and processes.

Skills and Experience:

- Experience or working knowledge of IT/Telecom/Networks and/or Accounting and/or Finance experience with Cost Allocation, Invoice Payment or Processing, and ERP/Enterprise Financial Systems

- Experience or working knowledge of Enterprise TEM and Mobility Solutions and best practices strongly desired

- Ability to plan and manage multiple customers throughout the customer lifecycle

- Exhibits confidence and a deep understanding of emerging industry best practices when solving business problems

- Ability to identify critical issues with ease

- Communicates with internal and external customers and all levels of management

- Effectively communicate technical information to non-technical audiences

- Spanish and/or Portuguese proficiency a plus

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.