Senior Client Manager - IT

The Purpose of This Role :

- Translate Company's Account's strategy, into plans and provide direction/ leadership in order to deliver strategic and business objectives.

- Responsible for revenue and margin targets for accounts assigned to Client Partner/ Sr. Client Manager.

- End to end ownership on new/existing business proposals right from RFI/RFP/RFQ responses till MSA/SOW execution.

- Build and maintain relationships with key business and technology stakeholders to ensure timely delivery of products/services.

- Responsible for account landscaping, stakeholder mapping, relationship management, customer advocacy and strategic quarterly reviews with customers.

- Publish and track monthly business forecasts along with contingency plan in case of revenue shortfall.

- Accountable for billing efficiency, utilization targets and resource fulfilment.

- Able to achieve customer satisfaction scores/targets.

- Motivate and develop high capability professionals to successfully build an excellent team

- Ensure succession plans in place for key roles and develop plans to avoid single points of dependency.

- Ensure that the team fully understands the requirements & deliverables, meets deadlines and prioritizes engineering tasks

- Provide robust technical recommendations in order to provide solutions which have a significant impact on business performance in the short and longer term, exploiting opportunities and mitigating risk.

- Ensure all projects of work are appropriately assessed, designed, planned, resourced, scheduled and delivered in a timely and cost effective manner in order to ensure best value for customer

- Develop budget and resource plans for department to ensure business objectives are delivered in accordance with financial and performance targets.

- Identify, assess and manage risk for an area to ensure operational technology risks are mitigated and technology performance is maintained.

- Build the capability of the team, own and drive account and organization goals and objectives

- Through effective recruitment, performance management and training ensure that the team is well equipped for additional challenges. Build a culture of people excellence

Value you will Deliver :

- Achieve top line and bottom line targets for the account

- Delivery of short term and long term plans for the account

- Create an organizational design that supports account vision

- Reduce voluntary attrition to 10% or less

- Formal engagement plan for liaising with key senior customer stakeholders

- Fully collaborate with the India leadership team on all activities as well as solicit support on activities undertaken

- Lead and influence an engaged and effective workforce and that is fully integrated with Company Vision

Our Ideal Candidate comes with:

- Overall experience 15-25 years managing product engineering accounts and offshore development centers working closely with global teams.

- Experience includes at least 3 years experience in independent account ownership.

Technical/ Functional Competency :

- IT Software Development, Digital Solutions, Digital Transformation background are mandatory.

- Basic understanding of technology & of software development methodologies especially as relating to developing custom software for customers

- A proven and consistent track record of meeting revenue targets.

Behavioural Competency :

- Strong interpersonal communication skills

- Ability to lead initiatives and people toward common goals.

- Working knowledge of systems infrastructure

- Excellent oral and written communication, presentation, and analytical skills