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Recruiter at Rize People Konnect Pvt. Ltd.
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Senior Associate - Query Resolution Unit - Retail Finance - NBFC (8-12 yrs)
Key Responsibilities :
- Managing Query Resolution Unit, Social Media Channel and Chat process
- Deep understanding of customer service operations processes across Channels (Eg, Inbound, Email, Chats etc.)
- Proficient in managing queries, be the point of contact to drive and conceptualize the journey of moving from Good to excellent in-terms of customer satisfaction
- Assisting on-site team in transactions and facilitating on day to day activities
- Problem solving attitude towards customer queries by understanding first the customer's concerns; selecting and explaining the best solution to solve the problem over mails/calls expediting correction or adjustment; following up with various departments to ensure quick resolution
- Respond to all the queries from the external & internal customers (sales, collections, etc) with accuracy following communication procedures & policies
- Ability to balance and prioritize multiple tasks
- Accountable for Internal Audits
- Knowledge of tools like; Loco buzz, Social Studio will be an added advantage
Education : Graduate/ Post Graduate
Work Experience : 8-12yrs
Primary Skills :
- Strong communication & inter-personal skills
- Strong Understanding of calling etiquettes and soft skills
- Strong analytical & presentation skills
Technical Skills :
- Proficiency in Ms-Excel, Ms-Word, Power Point, Finnone & CRM System
- Management Skills
- Ability to balance and prioritize multiple tasks
- Strong decision making and ability to address complex situations
- Strong sense of accountability and self-initiative
- Team Management skills
Team size : 15-20 with 3-5 direct reports
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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