Senior Associate - Customer Success - FinTech

- Customer query resolution in a timely manner to ensure the best possible customer experience

- Handling customer queries on email, chat and call

- Query resolution for the internal customer i.e. Business Team

- Adhering to Customer Support guidelines to ensure correct resolution

- Maintaining TAT as per SLA for the process

- Minimum 2+ years of relevant experience in Customer Support, preferably from a fintech background

- Proficient in verbal and written English

- Candidates who have already worked with Intercom, Front, Freshdesk or any Customer Support CRM would be preferred

- Process oriented, proactive and result driven individual

- Strong interpersonal skills with the ability to understand the merchant's requirements to ensure proper resolution

- Quick learner with an analytical mind to understand back end operations and fintech product