Senior Analyst - Service & Process Excellence

Teamwork & Leadership: Can work collaboratively with a variety of teams, create transparency and be able to inspire others to work toward common goals by engaging and empowering them to achieve personal, team and organizational goals.

Bias for Action: Can work in an ambiguous environment where sufficient data may not be available. Persists to complete tasks/responsibilities, even in the face of difficulties with optimistic and tenacious outlook.

Creativity & Innovation: Knowledge of innovation processes, ideation techniques , effective brainstorming methods, feasibility analysis of winning concepts and can project how potential ideas may play out in the marketplace.

Structured problem solving : Define, quantify & qualify the problem statement (structuring), including KPIs (or success metrics) (context setting), baseline the current process(es), analyze, identify gaps, constraints, dependencies & the nodes impacted. Establish trade-off(s), rapid prototyping, pilot, deployment and control.

Decision support tool kit - proficient in Excel or google spreadsheet, process mapping tools (Lucid chart or Visio); R, Python, Minitab, VBA (Excel Macros).

Proven track record of process design, digital transformation, stakeholder management and program management

Comfortable working in a fast-paced, dynamic work environment, which includes addressing day to day as well as long term problem statements.

Exposure to business process re-engineering, Lean/6 Sigma , customer journey mapping etc. will be added bonus