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08/07 Aditya Diwanji
Consultant at Asterion Consulting

Views:3699 Applications:171 Rec. Actions:Recruiter Actions:0

Senior Analyst - Customer Experience & Design - Supply Chain (2-4 yrs)

Bangalore Job Code: 718124

Job Description:

- Use a data driven approach to identify customer pain points and evaluate opportunities for improvement in the processes to enhance customer experience

- Deploy a customer first approach in evaluating current processes and redesigning processes across entities - Non-Large, Large

- Conduct RCAs and descriptive analysis

- Envision and innovate design changes to improve supply chain processes

- Work hand in hand with product and tech to develop new features, enable systemization [reduction in TAT's and manual errors]

- Project managing different process from the perspective of customer experience and managing stakeholder from different teams: Ops, Product, Analytics

- Design detailed processes across supply chain to enhance customer experience

- Benchmark Customer Experience of Supply Chain with Industry standards

- Enable stakeholders with sensible views on various metrics

- Managing teams to work towards a common goal

Education/Experience - 

- Analytical (Data Interpretation & Analysis) and Problem-solving skills

- Thorough proficiency in Excel, Word and PowerPoint

- Hands on experience in SQL and BI tools like Power BI

- Program Management & Design thinking

- Excellent verbal and written communications skills

- Knowledge of supply chain design concepts and its importance and impact on customer experience - desirable

- Comfortable in working in unstructured environments and fast timeline

- Prior experience in process designing, supply chain management or customer experience - desirable.

Skills

- Team Handling skills, Data Analytics, Problem solving kills - working in challenging environment

- Team player with strong ability to drive self and team

- Excellent presentation, organizational, planning, execution skills

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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