Senior Analyst - Capacity Planning & Forecasting - Consulting Firm

We are looking for an exceptional analyst with experience in supply chain planning and data analysis background (IIMs or SPJIMR or IMT Ghaziabad only) who is passionate about raising the performance bar, who can work closely with multiple stakeholders in different geographies, and who has the ability to drive new innovations in the customer service industry to join as Capacity Planning Analyst, Worldwide Capacity Planning team. The ideal candidate will possess both an analytical background that enables him/her to manage global network planning, and a demonstrated ability to think broadly and strategically about customer service initiatives. She/he will experience a wide range of problem solving situations, strategic to real-time, requiring extensive use of data collection and analysis.

Key responsibilities include:

The successful candidate will work with multiple business teams, CS Operations, Global Outsourcing, Program Management and Finance leadership.

He/she will:

- Develop and lead the Asia Pacific Customer Service Forecasting standardization program and align the same with WW processes and practices

- Identify and document the APAC level process variation and develop projects and programs that will bridge the gaps.

- Support a team of contact forecasters in driving automation and process enhancements through structured methodology such as lean Six Sigma

- Embed and lead or facilitate the projects that improves speed and reduces inaccuracies

- Lead critical projects to improve planning and forecasting efficiency for global operations.

- Participate in global customer service initiatives and project roll outs to cater to growing business needs.

- Coordinate with internal and outsourcing network operation teams to meet business service levels.

- Promote process improvement and standardization of processes across all sites in the network.

Basic Qualifications:

- Bachelor's Degree in a quantitative field (engineering, economics, math, stats) required.

- 8+ years of related work experience

- Expertise in Process Improvement in Demand Planning and Forecasting Processes including process automation

- Proficient in Microsoft Excel and comfortable in dealing with large amounts of data.

- Ability to work efficiently in a dynamic and ambiguous environment by combining analytical rigor and judgment

- Strong commitment to exceptional customer experience, enthusiasm to drive positive change and persuasive ability

- Excellent communication skills both verbal and written (ability to present detailed technical analysis, assumptions, and recommendations succinctly.

Preferred Qualification:

- Masters in quantitative field or Business Administration highly preferred.

- Experience working with various forecasting tools in standard ERP or open source tools such as R & Python or packaged tools such as Forecast Pro etc.

- Experience working with database & SQL

- Lean-Six Sigma BB