Senior Analyst/Assistant Manager - Production Support

Responsibilities

- Engage in and improve the whole lifecycle of services- from inception and design, through deployment, operation and refinement.

- Design, implement, and enhance our deployment automation based on Chef. We need proven experience writing chef recipes/cookbooks as well as designing and implementing an overall Chef based release and deployment process.

- Use Jenkins to orchestrate application release & integration with tools Sonar, Chef, Maven, Artifactory, etc. to build out the CI/CD pipeline.

- Support deployments of code into multiple lower environments. Supporting current processes needed with an emphasis on automating everything as soon as possible.

- Design and implement a Git based code management strategy that will support multiple environment deployments in parallel. Experience with automation for branch management, code promotions, and version management is a plus.

- Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns

- Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.

- Maintain services once they are live by measuring and monitoring availability, latency and overall system health.

- Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.

- Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Company in DevOps automation and best practices.

- Practice sustainable incident response and blameless postmortems.

- Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover

- Work with a global team spread across tech hubs in multiple geographies and time zones

- Share knowledge and mentor junior resources

- Able to perform on-call duties on a rotational basis.

- Occasional off hours work required.