Operations Head - Insurance

SUMMARY OF THE JOB :

- The position is within a part of a broader client servicing team. The role would involve to lead entire team of Operations Management, Client Servicing and Process Excellence.

ROLES & RESPONSIBILITIES :

- Act as the lead for all operational activities

- Lead the team of policy servicing processes which includes Endorsement/ Refund/cancellation

- Prepare, analyse and present department statistic to the management team

- Participates in the development and implementation of the department and servicing plans, in line with the corporate objectives

- Manage the implementation of the insurance operations objectives, providing leadership and facilitating work processes in order to achieve high performance standards

- Manage and lead a team of client servicing for timely claims and endorsement processes

- Direct and manage the implementation of policy administration and quality assurance of documentation of policies issued/policies amended/renewed/closed and other related transactions

- Claims review on timely basis for addressing customer grievances arising out of claims decision

- Analysis claim experience and provide feedback to different channels on a periodic basis

- Liaision with TPAs, insurers, clients and internal functions to define and improve operations processes

CANDIDATE BACKGROUND :

- Post-graduate degree (preferred) with ideally 12-18 years of experience

- Strong project management skills in the insurance industry

- Previous experience in insurance operations and proven deliver operational excellency

DESIRED Skills & COMPETENCIES :

- Excellent written and verbal communication Skills

- Ability to think strategically as well as tactically

- Energetic, creative and can-do approach and problem solving bent of mind

- Ability to think positively and work effectively under pressure

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.