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29/09 Shradha Madali
Senior Consultant at SDNA Global

Views:556 Applications:95 Rec. Actions:Recruiter Actions:4

SDNA Global - Account Delivery Head (18-30 yrs)

Bangalore/Hyderabad/Chennai/Pune Job Code: 1162395

Note : Looking for Diversity candidates only.

Role Description:

1. Deliver quality, customer satisfaction, employee satisfaction, revenue, & margins for portfolio of accounts of size of 75M+

2. Responsible for relationship building with Customer stakeholders within the account and articulating value additions delivered

3. Interact with Client Managers from and Client side CXOs

4. Drive Fulfilment, Net add, Delivery led Growth & thereby revenue

5. Responsible for people processes

6. Employee Retention, people development and engagement


1. An understanding of Integrated Digital, Application and Data technologies; exposure of Cloud Migrations would be an advantage.

2. Strong delivery management experience, knowledge of various delivery models etc., Excellent understanding of the Delivery cycle well.

3. Large Project management / Program management; Customer & Key Stakeholder management; Escalation management

4. Excellent people management capabilities; Should manage teams through influence rather than control; Believe in cadre development & rotation.

5. Solutioning, experience of managed services; Sow compliance & SLA adherence; In-depth understanding of the SDLC; Technical delivery parameter compliance tracking & reporting

6. Knowledge of emerging technologies; Various platforms, tools and products and their respective applications - Awareness of global industry trends and directions and its impact on IT services

7. Behavioural Skills & Attributes:

- Client Centricity

- Execution Excellence

- Problem Solving & Decision Making

- Collaborative

8. Working - Change Agility - Passion for Results - Nurturing People

Women-friendly workplace:

Maternity and Paternity Benefits

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