HR at Screen Magic Mobile Media Pvt. ltd
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Screen-Magic - Team Lead - Customer Success - Salesforce Platform - Customer Support Team (5-10 yrs)
- Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support.
- Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team.
- Very good communication skills
- Experience of managing customer support team of at least 10 members for international customers.
- Good Customer facing skills
- Good experience of managing teams
- Good technology background required for understanding complex technology issues.
- Salesforce Admin Experience is Must
- Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools.
- Keep your team motivated.
- Keep tab on all issues which are reported by various sources
- Keep in touch with Product team for new releases and training teams according to their responsibility
- Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality
- Report to management about customer success reports
- Invent/discover new channels and method to improve customer success
- Manage budgets of Customer support team requirements
- Take care of hiring and retaining customer support teams
- Do upkeep of tools used for Customer success such as fresh desk, chat etc.
SHIFT : US Shift