SBU Leader - Cloud & Infrastructure Services

This is a Unique Leadership Opportunity for individuals who are aspiring to grow the business in Cloud & Infrastructure Services Area:

- Responsible for setting, leading, and managing the Delivery, P&L (Top & Bottom Line) Strategy for a region/SBU of company's Digital Infrastructure Services Practice

- Work closely with matrix service lines to align vision and strategy and partner with field teams on execution

- Collaborate with senior management and executives of Other Practices, sales, and COES for the execution of engagements, projects where required

- Be Part of Core team either to incubate or develop or standardize the delivery models (e.g. Shared Services, Professional services, etc)

- Responsible and Accountable for the respective SBU(s)/Region(s) to grow the revenues by collaborating with Sales/Account/Solutions Teams

- Incubate new business ideas and convert them into revenue/growth opportunities

- In Existing Customer Base by bringing in World Class Customer Experience thru the delivery Excellence and Transformation Based Delivery

- Ensure the success and growth of Cloud & Infrastructure Services by partnering with Sales, Customer Success and Delivery teams. Growth is achieved through creating account planning/growth strategy for existing accounts, and responsible for collaborating with Account Managers/Customer Success Teams.

- Responsible for partnering with the Customers, bringing innovative/Transformation Ideas into existing accounts to achieve High Customer Satisfaction

- Partner with Sales and Customer Success team Leaders to improve sales /revenue pipeline building initiatives. Aid Sales and Customer Success teams with meeting and supporting client needs, along with thinking through and implementing creative sourcing strategies.

- Should have deep understanding and expertise in Cloud & Infrastructure services and be able to leverage their experience in a corporate environment to add value in a multitude of technologies and environments to drive the business growth

Responsibilities:

Delivery/Customer Experience

- Responsible for successful execution of Cloud Transformation and Managed Services Programs

- Responsible for Bringing in World Class Customer Experience by collaborating with the Delivery/Program Management teams

- Ensure all the new projects are landed safe

- Regular governance of all the programs

- Risk Management

People

- Demand Planning, Fulfilling

- Career Planning

- Performance Management

Growth Initiatives:

- Strategize, help grow the existing portfolio of accounts by collaborating with Solutions and Account/Customer Success Teams

- Account Planning

- Deal Strategy, RFP/RFI, Proactive Bids solution assistance and help win the deals

What skills and experience must you have to be successful in this role?

- Bachelors Degree or equivalent in Information Technology, Computer Science or other

- 15+ Years of relevant work experience

- Knowledge of the consulting organization, team structure, operations, delivery models, project implementation and talent pool

- Deep understanding of Cloud & IT Infrastructure technologies

- Have an understanding of the Public Cloud Providers Partner Eco system (i.e. aws, Azure, GCP, etc) - Preferable

- Demonstrated successful prior experience in large delivery, cluster of accounts, with P&L Ownership

- Entrepreneurial approach to business, team and client interactions

- Proven experience in delivering transformation and Managed Services programs

- Outstanding demonstrated verbal and written communication

- Excellent interpersonal and client relationship skills

- Ability to develop effective working relationships internally at a variety of levels and work closely with commercial departments such as sales, operations and product development

- Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches.

- Create and present technical customer presentations, consulting workshops, and proofs of concept.

- Ability to interpret customer and develop strong technical solutions aligned with Business Value.

KRAs

- Revenue & Margin Goals

- Customer Satisfaction Goals

- People Satisfaction Goals