SBI - Senior Special Executive - Dialler Operations - Outbound

RECRUITMENT OF SPECIALIST CADRE OFFICERS IN STATE BANK OF INDIA ON CONTRACT BASIS

ADVERTISEMENT No. CRPD/SCO/2022-23/05

Online Registration of Application and Online Payment of Fee: (Last date of Apply Online extended till 11.05.2022)

State Bank of India invites On-line application from Indian citizen for appointment in the following Specialist Cadre Officer posts on contract basis. Candidates are requested to apply Online through the link given in Bank's website https://bank.sbi/web/careers

Post - Senior Special Executive - Dialler Operations - Outbound

Educational Qualification :

Graduation degree in Engineering / IT or Computer Science from a recognized University. Computer science / IT graduates / post-graduation in IT related fields will be preferred

Work Experience & Specific Skill as on 01.04.2022 :

Post Qualification experience of minimum 5 yrs with at least 2 yrs experience in campaign management in the outbound BPO domain or in captive centre of Banking Financial Services and Insurance Sector (BFSI) companies (preferred), global e-commerce, etc.

- Deep knowledge of contact centre fundamentals, outbound Contact Centre efficacy, etc.

- Prior experience of Improving KPIs such as connect percentage, dial outs, etc.

- Strong team management and data driven skills

- Troubleshooting

- Hands on experience in configurations for Event management & Information Technology Infrastructure Library (ITIL) standards

Specific Skills - Call Centre Operations, Call Centre tools / technology (Preferred)

Job Profile:

- Developing calling strategy for outbound calling and campaign management for outbound calls

KRAs:

- Developing calling strategy for outbound calls across outbound sales & collections

- Managing campaigns in real time making necessary decisions to improve efficacy of outbound Contact Centre

- Real time monitoring of all metrics associated with outbound Contact Centre

- Monitoring of metrics around outbound Contact Centre including dial outs, connect percentage, etc and taking real time decisions to improve efficacy

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