10/01 HR
DGM at SBI

Views:891 Applications:91 Rec. Actions:Recruiter Actions:0

SBI - Manager - Online Fulfilment/Integration & Journeys/Superstore Fulfilment (4-9 yrs) Premium

Mumbai Job Code: 652404

RECRUITMENT OF SPECIALIST CADRE OFFICERS ON REGULAR & CONTRACTUAL BASIS

ADVERTISEMENT NO : CRPD/SCO/2018-19/12

Online Registration of Application & Payment of Fees : from 09/01/2019 to 31/01/2019

- State Bank of India invites Online applications from Indian citizens for appointment to the following Specialist Cadre Officers posts.

- Candidates are requested to apply Online through the link given on Bank's website https://bank.sbi/careers or https://www.sbi.co.in/careers

Post : Manager (Online Fulfilment/ Integration & Journeys/ Superstore Fulfilment)

Grade : MMGSIII

Regular/ Contractual : Regular

Age as on 01.12.18 :

Min : 25 Yrs

Max : 35 Yrs

Educational Qualifications (As on 01.12.2018) :

- Candidate should have a minimum qualification of B.E in Computer Science/Information Technology or B.Tech in Computer Science/Information Technology from recognized University.

- Preference will be given to MBA or equivalent degree from recognized University/Institution.

Post qualification Experience (As on 01.12.2018) :

Essential Experience : Post qualification experience of minimum 4 years in relevant work in Bank/PSU/Corporate (any combination)

Likely place of posting : Mumbai or any other Centre at the discretion of the Bank.

Job Profile :

- Ensure a smooth and seamless customer experience/journeys for the online marketplace.

- Coordinate with relevant IT teams to ensure delivery on customer experience and fulfilment targets.

- Responsible for achieving fulflment and Service request TAT targets for online marketplace.

- Good knowledge of Digital Marketing.

- Review service request, reconciliation request and complaints periodically to suggest design changes (Products, process, I/UX) to improve customer experience and fulfilment rates.

- Monitor and track key customer experience metrics periodically.

- Ensuring prompt customer service and complaint management.

- Responsible for integrating Financial Superstore platform with Group Companies.

- Responsible for marketing for the financial superstore.

- Define and implement marketing strategy (target segments, customer profiles, target geographies etc.) for acquisition and cross-sell.

- Responsible for achieving customer acquisition and cross-sell targets for the financial superstore.

- Design analytics program to identify and cross-sell.

- Design online and social media campaigns to promote the financial superstore

KRA :

- End to end owner of customer experience for the online marketplace.

- Liaise with relevant IT teams to ensure delivery on customer experience and fulfilment targets.

- Responsible for achieving fulfilment, Service request TAT and complaints targets for the online marketplace.

- Design CEX for online marketplace journeys (Process / UI / UX / fulfilment).

- Review service requests, reconciliation requests and complaints periodically to suggest design changes (Products, process, UI /UX) to improve customer experience and fulfilment rates.

- Monitor and track key customer experience metrics each fortnight.

- In-charge of marketing for the financial superstore.

- Responsible for achieving customer acquisition and cross-sell targets for the financial superstore.

- Define marketing strategy (target segments, customer profiles, target geographies etc.) for customer acquisition and cross-sell.

Add a note
  • Apply
  • Assess Yourself
  • Save
  • Insights (Read more)
  • Follow-up
    (Read more)
Something suspicious? Report this job posting.