RECRUITMENT OF SPECIALIST CADRE OFFICERS ON REGULAR &amp; CONTRACTUAL BASIS ADVERTISEMENT NO : CRPD/SCO/2018-19/12 Online Registration of Application &amp; Payment of Fees : from 09/01/2019 to 31/01/2019 - State Bank of India invites Online applications from Indian citizens for appointment to the following Specialist Cadre Officers posts. - Candidates are requested to apply Online through the link given on Bank's website <a href="https://bank.sbi/careers" target="_blank" rel="noopener noreferrer">https://bank.sbi/careers</a> or <a href="https://www.sbi.co.in/careers" target="_blank" rel="noopener noreferrer">https://www.sbi.co.in/careers</a> Post : Manager (Online Fulfilment/ Integration &amp; Journeys/ Superstore Fulfilment) Grade : MMGSIII Regular/ Contractual : Regular Age as on 01.12.18 : Min : 25 Yrs Max : 35 Yrs Educational Qualifications (As on 01.12.2018) : - Candidate should have a minimum qualification of B.E in Computer Science/Information Technology or B.Tech in Computer Science/Information Technology from recognized University. - Preference will be given to MBA or equivalent degree from recognized University/Institution. Post qualification Experience (As on 01.12.2018) : Essential Experience : Post qualification experience of minimum 4 years in relevant work in Bank/PSU/Corporate (any combination) Likely place of posting : Mumbai or any other Centre at the discretion of the Bank. Job Profile : - Ensure a smooth and seamless customer experience/journeys for the online marketplace. - Coordinate with relevant IT teams to ensure delivery on customer experience and fulfilment targets. - Responsible for achieving fulflment and Service request TAT targets for online marketplace. - Good knowledge of Digital Marketing. - Review service request, reconciliation request and complaints periodically to suggest design changes (Products, process, I/UX) to improve customer experience and fulfilment rates. - Monitor and track key customer experience metrics periodically. - Ensuring prompt customer service and complaint management. - Responsible for integrating Financial Superstore platform with Group Companies. - Responsible for marketing for the financial superstore. - Define and implement marketing strategy (target segments, customer profiles, target geographies etc.) for acquisition and cross-sell. - Responsible for achieving customer acquisition and cross-sell targets for the financial superstore. - Design analytics program to identify and cross-sell. - Design online and social media campaigns to promote the financial superstore KRA : - End to end owner of customer experience for the online marketplace. - Liaise with relevant IT teams to ensure delivery on customer experience and fulfilment targets. - Responsible for achieving fulfilment, Service request TAT and complaints targets for the online marketplace. - Design CEX for online marketplace journeys (Process / UI / UX / fulfilment). - Review service requests, reconciliation requests and complaints periodically to suggest design changes (Products, process, UI /UX) to improve customer experience and fulfilment rates. - Monitor and track key customer experience metrics each fortnight. - In-charge of marketing for the financial superstore. - Responsible for achieving customer acquisition and cross-sell targets for the financial superstore. - Define marketing strategy (target segments, customer profiles, target geographies etc.) for customer acquisition and cross-sell.

Mumbai

SBI - Manager - Online Fulfilment/Integration & Journeys/Superstore Fulfilment 

SBI - Manager - Online Fulfilment/Integration & Journeys/Superstore Fulfilment  ,Job Description for SBI - Manager - Online Fulfilment/Integration & Journeys/Superstore Fulfilment  in SBI in  Mumbai for (4-9) years of experience. Apply Now!

Job Description for SBI - Manager - Online Fulfilment/Integration & Journeys/Superstore Fulfilment  in SBI in  Mumbai for (4-9) years of experience. Apply Now!