RECRUITMENT OF SPECIALIST CADRE OFFICERS ON REGULAR &amp; CONTRACTUAL BASIS ADVERTISEMENT NO : CRPD/SCO/2018-19/12 Online Registration of Application &amp; Payment of Fees : from 09/01/2019 to 31/01/2019 - State Bank of India invites Online applications from Indian citizens for appointment to the following Specialist Cadre Officers posts. - Candidates are requested to apply Online through the link given on Bank's website <a href="https://bank.sbi/careers" target="_blank" rel="noopener noreferrer">https://bank.sbi/careers</a> or <a href="https://www.sbi.co.in/careers" target="_blank" rel="noopener noreferrer">https://www.sbi.co.in/careers</a> Post : Manager (Business Analyst/ Customer Service Analyst) Grade : MMGSIII Regular/ Contractual : Regular Age as on 01.12.18 : Min : 25 Yrs Max : 35 Yrs Educational Qualifications (As on 01.12.2018) : - Candidate should have a minimum qualification of B.E in Computer Science/Information Technology or B.Tech in Computer Science/Information Technology from recognized University. - Preference will be given to MBA or equivalent degree from recognized University/Institution. Post qualification Experience (As on 01.12.2018) : Essential Experience : Post qualification experience of minimum 4 years in relevant work in Bank/PSU/Corporate (any combination) Likely place of posting : Mumbai or any other Centre at the discretion of the Bank. Job Profile : - Tracking the competition and developments in the industry to manage the process of new product development and ongoing product development. - Analysis of seller data and outcome achieved. - To devise/construct campaigns based on analytics. - Managing the setting of overall user accounts penetration and account acquisition targets/objectives to develop top line and bottom line for the top down leg of budgeting process. - Identify customers- needs in the digital environment and ways to address them. - Monitor customer service levels and customer satisfaction. - Define proactive strategies for continuous improvement in Customer service levels. - Identify systemic areas that cause frequent customer complaints and arrange for their rectification. - Suggest measures to be adopted to delight customers based on feedback/analysis. - Providing quickly actionable through data management using advanced excel and data visualization tools like cognos, tableau. - Facilitate in the implementation of analytics model for banking products and doing predictive analysis. KRA : - Data analysis and interpretation to provide key insights to senior management - Preparation of documents like User Stories, Use Cases, Business Require Document, etc. - Vendor and stake holder management for implementation of digital process - Actively engage users and stakeholders to effectively translate operational feedback into software requirement - Manage MIS reports and publishing it thorough data quality checks - Providing quick actionable through data management using advanced excel and data visualization tools like cognos, tableau - Facilitate in implementation of analytics model for banking products and doing predictive analysis - Collect customer insights / feedback and create new propositions / products for the Digital Bank - Review customer service requests and complaints periodically to suggest design changes (Products, process, UI / UX) to improve customer experience metrics. - Identify systemic areas that cause frequent customer complaints and arrange for their rectification. - Define Marketing strategy (target segments, customer problems, and target journeys) for customer acquisition, cross sell, up sells.

Mumbai

SBI - Manager - Business Analyst/Customer Service Analyst 

SBI - Manager - Business Analyst/Customer Service Analyst  ,Job Description for SBI - Manager - Business Analyst/Customer Service Analyst  in SBI in  Mumbai for (4-9) years of experience. Apply Now!

Job Description for SBI - Manager - Business Analyst/Customer Service Analyst  in SBI in  Mumbai for (4-9) years of experience. Apply Now!