RECRUITMENT OF SPECIALIST CADRE OFFICERS

ADVERTISEMENT NO: CRPD/SCO/2020-21/09

ONLINE REGISTRATION OF APPLICATION & PAYMENT OF FEES: FROM 23.06.2020 TO 13.07.2020

State Bank of India invites Online application from Indian citizen for appointment to the post of Manager - Anytime Channels

Candidates are requested to apply Online through the link given on Bank's website https://bank.sbi/careers or https://www.sbi.co.in/careers

Grade : Regular MMGS-III

Selection Process : Shortlisting & Interview

Place of Posting : Corporate Centre, Mumbai or as decided by Bank

Age (In Years) as on 31.03.2020 :

Max : 37

Post : Manager - Anytime Channels

Educational Qualifications :

(i). BE/BTech in IT stream only (Electronics & Communications/ Computer/ Electrical/Information Sciences) &

(ii). Full Time 2 Years MBA/ PGDM or equivalent Management Degree (Preference shall be given to candidates having Finance Stream as major)

Post Qualification Experience As on 31.03.2020 :

Essential Experience:

- Minimum 7 Years Post Qualification (degree of BE/B Tech) experience in IT Sector and Banking,

- Compulsory work experience of minimum 2 years (out of total work experience) in IT Sector &

- Should have at least 4 years of work experience (out of total work experience) in managing ATM/CDM/Kiosk

Brief Job Profile & KRAs for the post:

- To identify new alternate channels products and solutions in the market in line with the Bank's overall strategy.

- Prepare Business Requirement Documents (BRD) for development by the IT Vertical of the Bank.

- Testing of the Solution as per the Business Requirement.

- End-to-end management and implementation of new solutions / Projects in the Bank.

- To assist in devising overall Alternate Channel strategy of the Bank.

- To drive transactions volume on the exiting alternate channel to the Bank.

- To devise strategies to increase availability of Bank's alternate channels.

- Track best practices in the industry and explore solutions relevant to the Bank.

- Manage day to day functioning of alternate channels.

- Handling regulatory and security related to Alternate Channel.

- To liaise within various departments of the Bank to ensure smooth and timely rollout of projects.

- Manage relationship with Bank's existing and potential partners for contracts, procurement, service levels and overall delivery.

KRA's for the post:

Business Strategy:

- To identify new alternate channels products and solutions in the market in line with Bank's overall strategy.

- Explore new solutions in the market to reduce the overall spend on Alternate Channels while increasing the reach of alternate channels.

- End-to-end implementation of new alternate solutions in the Bank.

- Track best practices in the industry, competitors, vendors, partners, eco system and explore solutions relevant to the Bank.

- Value-additions on the Alternate Channels to increase customer's stickiness and increased wallet share.

Maintenance and Performance Improvement:

- To devise strategies to increase availability of Bank's alternate channels.

- Manage day to day functioning of alternate channels.

- To drive transactions volume on the existing alternate channels of the Bank.

- Handling regulatory and security related issues related to alternate channels.

- To implement Alternate Channels strategy of the Bank in most efficient and timely manner.

- Resolution of the issues in order to improve Customer Experience on Alternate Channels.

- Follow up with operational teams for on the ground implementation of the strategies.

- Monitoring of performance and reporting to the top management of the Bank.

Stakeholders Management:

- To liaise within various departments of the Bank to ensure smooth and timely rollout of projects.

- Manage relationship with Bank's existing and potential partners for contracts, procurement, service levels and overall delivery.

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