SBI - Internal Ombudsman - Contractual

RECRUITMENT OF INTERNAL OMBUDSMAN IN SBI ON CONTRACT BASIS

ADVERTISEMENT NO: CRPD/ SCO-IO/ 2021-22/ 22

ONLINE REGISTRATION OF APPLICATION & PAYMENT OF FEES: FROM 24.12.2021 TO 13.01.2022

State Bank of India invites Online application from Indian citizen for appointment to the post of Internal Ombudsman on contract basis.

Candidates are requested to apply Online through the link given on Banks website https://bank.sbi/careers

1. The process of Registration is complete only when fee is deposited with the Bank through Online mode on or before the last date for payment of fee.

2. Before applying, candidates are requested to ensure that they fulfil the eligibility criteria for the post as on the date of eligibility.

3. Candidates are required to upload all required documents (brief resume, ID proof, age proof, educational qualification, experience etc.) failing which their candidature will not be considered for shortlisting/ interview.

4. Short listing & interview will be provisional without verification of documents. Candidature will be subject to verification of all details/ documents with the original when a candidate reports for interview (if called).

5. In case a candidate is called for interview and is found not satisfying the eligibility criteria (Age, Educational Qualification and Experience etc.) he/ she will neither be allowed to appear for the interview nor be entitled for reimbursement of any travelling expenses.

6. Candidates are advised to check Bank's website https://bank.sbi/careers regularly for details and updates (including the list of shortlisted/ selected candidates). The Call letter/ advise, where required, will be sent by e-mail only (No hard copy will be sent).

Post - Internal Ombudsman (IO)

Nature of engagement - Contractual (3 years)

Grade - Deputy General Manager (TEGS-VI: Top Executive Grade Scale-VI)

Max. Age (as on 01.12.2021) - Below 65 years of age

Selection Process - Shortlisting and Interview

Likely place of posting - Mumbai

Educational Qualification : Graduate in any discipline.

Qualification:

- The applicant should either be a retired or serving officer not below the rank of Deputy General Manager or equivalent of any Scheduled Commercial Bank / Financial sector regulatory body, other than State Bank of India or e-ABs.

- The applicant should not have worked / be working in any capacity in State Bank of India or e-ABs.-The applicant, if not a serving officer, should have superannuated or have taken voluntary retirement at not less than the rank of Deputy General Manager of Scheduled Commercial Bank other than SBI or e-ABs

Experience (As on 01.12.2021) :

The applicant should possess necessary skills and experience of minimum seven (07) years of working in areas such as Banking, regulation, supervision, payment and settlement systems and/ or consumer protection.

Job Profile :

- The official is required to act as the Internal Ombudsman of the Bank to strengthen the grievances redressal mechanism and to reduce the complaints to Banking Ombudsman. He/ she shall be the focal point for Internal Grievances Redressal System of the Bank.

ii. Period of contract : The tenure of the Internal Ombudsman shall be a fixed term of three years. The Internal Ombudsman shall not be eligible for re-appointment or further extension of term in the same bank.

iii. Leave details : The official shall be entitled to leave of 30 days per financial year. The official may be permitted leave on pro-rata basis in a given financial year with the approval of the Bank/ authority to whom he/ she reports. For the purpose of computation of leave, intervening Sundays/ holidays shall not be included. The Bank shall have absolute right in its discretion to either grant or reject the application for leave taking into consideration the administrative exigencies. The leaves not availed during a financial year will normally lapse and will not be carried over to the next financial year. However, if it has been on account of the Bank declining the leave, it may be encashed @ of monetary monthly compensation amount during a financial year.

iv. Other facilities : In case of travel on outstation duty, eligible Travelling, Halting allowance and eligibility for stay in hotel at par with the Deputy General Managers in TEG Scale-VI of the Bank shall be paid. Apart from the Contract Amount & other details mentioned above, the IO will not be entitled to any other Perquisites / Facilities/benefits etc. from the Bank

v. Other Terms and Conditions:

- The appointment of IO will be subject to satisfactory completion of medical Examination as prescribed by the Bank and verification testimonials.

- The IO will not take up any assignment with any other organisation during the period of contract with the Bank.

- The IO will not exercise any administrative / financial powers during the period of engagement.

- The engagement shall not be construed as an employment in the bank and the official is not eligible to claim Provident Fund / Bonus / Pension during the period of contract or thereafter.

- They will not be eligible for membership of SBI Pension Fund / Defined Contribution Pension Scheme (New pension Scheme) and SBI Employees Provident Fund.

- Normal working hours of the Bank.

- Reporting to DMD & COO of the Ban

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