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20/06 Pranjali Surve
Assistant Manager-Human Capital at SBI Cap Securities Ltd

Views:1153 Applications:160 Rec. Actions:Recruiter Actions:36

SBI Cap Securities - Strategy Manager (1-3 yrs) Premium

Mumbai Job Code: 1113601

- Improve customer on-boarding communication for customers opening an account through Digital Channel to ensure activation

- Implement the communication workflow on Netcore system

- Develop the demo and launch videos with video agency - scripts, visualization and flow

- Complete multilingual videos

- Draft and review the customer communications on the new platform

- Project management of - website change requests, customer Webinars

- Manage FAQs collateral for the website

- Launch webchat and multilingual on chatbot

- Launch API integrated bot

- Launch the bot on mobile app

- Bot training and tracking of the NPS score on bot

- Develop BRD for the new CRM system

- Evaluate and finalize CRM vendor

- Plan the implementation roadmap

- Go-Live with 1 phase of CRM solution

Women-friendly workplace:

Maternity and Paternity Benefits

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