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Assistant Manager-Human Capital at SBI Cap Securities Ltd
Views:1153 Applications:160 Rec. Actions:Recruiter Actions:36
SBI Cap Securities - Strategy Manager (1-3 yrs)
- Improve customer on-boarding communication for customers opening an account through Digital Channel to ensure activation
- Implement the communication workflow on Netcore system
- Develop the demo and launch videos with video agency - scripts, visualization and flow
- Complete multilingual videos
- Draft and review the customer communications on the new platform
- Project management of - website change requests, customer Webinars
- Manage FAQs collateral for the website
- Launch webchat and multilingual on chatbot
- Launch API integrated bot
- Launch the bot on mobile app
- Bot training and tracking of the NPS score on bot
- Develop BRD for the new CRM system
- Evaluate and finalize CRM vendor
- Plan the implementation roadmap
- Go-Live with 1 phase of CRM solution
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