SAWO Labs - Sales Head

Responsibilities:

- Reporting : Report to Founder on past results and renewals and upsell forecasts, e.g. through dashboards and presentations

- Analysis : Track leading indicators of renewals and upsell, and analyze them to understand what's going well and what's not. Keep reviewing the sales performance and keep up with present trends.

- Alerts : Monitor and inform against upcoming renewals,engage with companies existing and potential.

- Documentation: Lead the preparation of all proposals and manage all client based communication.

- External Communications : Coordinate with Communications leads to synchronize email outreaches

- NPS : Run NPS program for clients along with Director (D&CS) and Marketing team

- Risk Management : Detect early signals of at-risk renewals, design playbooks to address them, and provide path to escalation

- Build a team /process

- Cross-Functional Coordination : Coordinate cross-functional processes that help meet market demands and upsell targets and deliver on quarterly revenue flow including processes for :

- Relay customer feedback to the Product team

- Align with the marketing team on communication

- Provide feedback to the founder about all major updates

- Team Structure : Tier existing customers, assign them to support team, re-distribute workload as needed, and forecast hiring needs

- Compensation : Determine the metrics on which bonuses are based, and define targets for those metrics

- Systems : Implement and manage systems that facilitates CRM activities

- Ensure our company's single source of truth for customer health

- Create dashboards to measure customer success

- Develop ideas for how teams can use, and share during our monthly CSM sync

- You will be coordinating with the expansion team, Community management team and you will be expected to act as an evangelist across webinars and community management events.

- Considering the stage of the company this will be a multi facetted leadership role.

Role requirements :

- 8-12 years of B2B sales experience, preferably in a SaaS organization. Part of an early stage SaaS startup is a bonus.

- Experience in setting up GTM motion outside India in US and /or SEA markets.

- Experience in selling complex solutions with strong closure orientation, strategising customer acquisition & growth.

- Good Networking Skills and managing & building C-suite relationships

- Quick learner with strong ability to understand new Product and Client environment

- Highly driven, goal oriented and dynamic go-getter.