Position: Client Partner Position Summary: Client Partner will be responsible for managing & growing multiple customer accounts, while cultivating positive customer experience &amp; long-term relationships. Individuals in this role will need to have good customer focus and communication skills in order to maintain positive relations with Saviant customers. Your Role &amp; Responsibilities at Saviant: 1. Be the Voice of the customer 2. Identifying the key factors for customer success to drive Account growth &amp; positive customer engagements for longer-term 3. Ensure all customer touch points are handled as planned - onboarding process, monthly steering, quarterly c-sat, onsite visits, closing-the-loop on client feedbacks, etc. 4. Working with Program teams to ensure the promises being made in all customer engagements are on track &amp; exceeding expectations 5. Handle any customer escalations from initiation through resolution 6. Implementing best practices for customer account growth, positive customer engagement &amp; long-term relationships 7. Proactively identifying customer risks at every stage and working with the Leadership Team to execute the defined risk-management plan Who Should Apply? 1. You are currently managing multiple Customer Engagements of and have been accountable for end-to-end Customer Success. 2. You are currently serving as Single Point of Contact for client relationships (expectations, communications, negotiations, escalation, feedback, etc.) in your role. Job Requirements/Qualifications: 1. Educational Qualification: - MBA from a reputed institute - BE, BTech from a reputed institute 2. 9 to 13 years of experience, including 3+ years of experience in managing multiple customer engagements 3. Previous experience in B2B client relationships, in IT consulting, growing small engagements into large long-term relationships 4. Proven ability &amp; track record in establishing confidence and trust with customers, leading to high c-sat &amp; positive long-term engagements 5. Good knowledge of Technology (preferably Cloud, Enterprise Mobility) 6. Strong logical, analytical and problem-solving skills

Pune

Saviant Consulting - Client Partner 

Saviant Consulting - Client Partner  ,Job Description for Saviant Consulting - Client Partner  in Saviant Consulting in  Pune for (9-13) years of experience. Apply Now!

Job Description for Saviant Consulting - Client Partner  in Saviant Consulting in  Pune for (9-13) years of experience. Apply Now!