Responsibilities :

Client Management :

- Nurture working relationships with clients throughout the project cycle

- Track client's processes and provides prompt assistance when needed

- Design and execute solutions tailored to client needs

- Manage client expectations and ensures delivery of client requests

- Assist customers with using our services throughout projects

- Foster positive relationships with our customers as their primary point of contact

- Address customer issues with speed and efficiency

Project Management :

- Lead and handle complex accounts

- Identify upselling and cross-selling opportunities.

- Prepare reports on project performance

- Assign resources from the company to the client

- Help clients implement services and plan projects effectively

Operations :

- Ensure contracts are carried out according to agreed terms

- Manage invoices, bills and other financial aspects for assigned customers

- Work with sales teams to identify new business opportunities

Requirements :

- Minimum of 4-5 years of experience in sales, project management or consulting in eCommerce space

- Excellent interpersonal skills, written and verbal

- Detail and goal-oriented

- Proven critical thinking and problem-solving skills

- Bachelor's degree in Business, Management, or any related field; MBA a plus

- Project management experience

- Proficient in MS Office and CRM/project management software

- Strong organizational and multitasking skills

- Sharp business acumen

- Ability to communicate effectively with clients

- Ability to juggle multiple projects at once

- Experience with SQL, cloud databases and Google Analytics

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.