Sanmina - Manager - Program Management - Customer Service

Role:

- The Role of the Senior / Manager - Program Management is to ensure customer satisfaction of information technology solutions by managing the details of overall project schedules and deliverables.

- Typically uses more project management skills than technical skills.

Academic Qualification / Job Qualification:

- B.E Graduate with 12 18 years of experience or equivalent.

- Courses in Project / Program Management will be an added advantage.

- Additional specialized courses in Management will be an added advantage.

Skills / competence required to perform the Job:

- Good Communicating skills

- Good Analytical skills

- Good Interpersonal skills

- Decision Making

- Team Player & Leadership skills.

- Good Negotiation Skills.

- Project / Program Management Skills.

Responsibilities:

- Oversees the installation and client acceptance of capitalized equipment, enterprise software system, or system integration project or engagement.

- Provides on-site day-to-day activities between client and company personnel.

- Ensures customer satisfaction of information technology solutions by managing the details of overall project schedules and deliverables.

- Typically uses more project management skills than technical skills.

- Usually involves extensive interaction with sales, engineering, product development and other members of cross-functional teams focused on the delivery of new or existing products to clients.

- Plans and directs schedules and budgets.

- Monitors the project from initiation through delivery.

- Organizes the interdepartmental activities ensuring completion of the project/product on schedule and within budget constraints.

- Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways.

- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.

- Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Interacts with senior internal and external personnel.

- Active participation in EHS related activities like Identification of aspects and Impacts, HIRA, Emergency preparedness , continuous improvements etc and enable to report about hazardous situations to respective supervisor / department managers as required.

Authority:

- Authorized to take quick decisions while handling the sensitive issues and the same can be discussed with the Program Director for Implementation.

- Authorized to take robust process flow adhering to the customers requirements and the same needs to be shared to the cross functional team.

- Authorized to take quick decisions wherever the customers protocol is not followed and escalate the issue to the head of Program Management Department.