Samsung - Senior Manager - Warehouse Operations & Fulfillment

Sr. Manager Warehouse Operations & Fullfillment

Closely Work with e-Store Biz Team for the following :

- W/h CAPA/ Resource/ Infra Planning: Short Term/ Peak/ Long term.

- D2C Inventory/Fulfilment & Return Management as per Biz Plans

- Customer Complaints/Escalations & Resolution Management.

- Daily Order Tracking & Escalation Management

- Analytical report on New Biz Model [3PD, SES etc.]

Lead Time Tracking :

- Tracking at Each level for Lead Time

- Delivery Order [DO] to Goods Issue [GI]

- Goods Issue [GI] to Handover [Handover to ECOM LSP for last Mile]

- Handover to Delivery [Consumer Delivery]

KPI Management- [Lead Times] :

- Delivery Order [DO] to Goods Issue [GI]

- Goods Issue [GI] to Handover [Handover to ECOM LSP for last Mile]

- Handover to Delivery [Consumer Delivery]

Other Activities :

- Daily Fulfilment & Pending Orders Management

- Evolve Process for Special Delivery - SDD/NDD & Gift Wrapping

- Closely Work with SIEL WH /Region & 3PL for Day to Day Challenges and Solutions

- Periodic Review & Evaluation of WH CAPA

- Packing Material Design & Procurement & Maintain Min. Inventory Level at WH

- Evolve/Review & Fine Tune SOPs & Strengthen D2C WH Operation

- POD Management

- Ensure Timely Closure of the Customer VOC Ticket with Best Solutions

- Ensure/Monitoring & Adherence of Define Policy / Processes in all D2C WH

Skills :

- System Knowledge : SAP, MS Office

- Good Communication and Analytical skill

- E Comm. Wh Operation / Distribution & End to end Supply Chain Skills

- Negotiation & Decision making Skills