Upgrade to Pro Member
Manager Recruitment at Samsung India Pvt Ltd
Views:1227 Applications:387 Rec. Actions:Recruiter Actions:58
Samsung - Senior Manager - Loyalty Programs (7-14 yrs)
Key responsibilities to include:
Program Management:
- End-to-end management of the Customer Loyalty Program
- Strive to find innovative solutions on delivering key program KPIs:
- Growing Membership Base
- Improving Enrolment rates across categories
- Growing Repeat Sales by members
- Regular weekly, monthly & adhoc reporting on identified performance metrics
Data Analytics :
- Co-work with program execution partner agency on database analytics
- Develop deep understanding of data structures
- Analyze data and pick relevant data points, cuts etc. to draw meaningful analysis
- Derive sharp insights based on data analytics and recommend way forward
Enhancing Program Experience for the customers:
- Strive towards improving customer journey
- Improve Loyalty website experience
- Disruption management
- VOC management
- Program development initiatives management
Loyalty Campaign Management:
- Liaise with Mobile and CE business teams designing tactical and strategic campaigns
- Devising and evaluating overall as also membership tier-specific campaign ideas
Program Budgeting, Expense Management and Finance Settlement:
- Monthly budgeting, expense management and reporting
- Obtaining necessary system approvals
- Finance settlement
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
2-Step Verification - Action Required
We've updated our security procedures!
Your privacy and security are important to us. We've recently updated our security measures to make iimjobs.com safer and more secure for you. This change requires you to reset your password.
Please reset your password using the link sent to your email. If you did not receive any email, please check your spam folder..
