System Innovation Manager (DTC Biz)

- Maximize operation competitiveness by comprehensively analyzing changes in internal and external management environment and IT technology, and establishment of process operation strategy.

- Improve the efficiency of operation by designing and constructing operation process and system in response to change in business dynamics

- Identify operational issues of business divisions and related subsidiary and make fundamental improvements to contribute to business including revenue and profit generation

- Drive SIEL's innovation journey by conceptualizing, developing and implementing initiatives leading to revenue and profit increase.

Key Responsibilities :

- [Process Planning] : Promote activities to upgrade business process strategy and identify the current operational task

- [Process management] : Implement activities to design process in order to optimize the entire distribution/Sales and improve competitiveness of unit processes and solve the current issue

- [System design and management] Design management infrastructure system design and its improvement in accordance with related process operation standards

- [Development of Innovation methodology] manage activities to develop new innovation theme and implementation methodology and apply them in actual business.

- [operation performance management] Promote activities to develop process performance indicators and manage operation by monitoring abnormal situations.

- [Change management] define effective change management process for transformational initiative and ensure implementation/adoption till last mile.

- [Project Management] Ensure project planning and 100% adherence of project milestones

- [Stakeholder management] Alignment with business division leaders on project objective and communication of progress.

- [Project governance and communication] Ensure project governance through steering committee meetings and timely assessment of risk and mitigation steps.

- [Partner management] coordinate and manage internal and external IT/business partners.

Skills and Qualifications :

- Has a wide range of experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways.

- Works on complex issues where analyzing situations or data requires an in depth evaluation of variables. Exercises judgment in selecting methods, techniques and evaluation criteria to obtain results. Determines methods and procedures on new assignments and coordinates others task's

- Experience in preparing executive level reports for Top management and presentation to management.

- Experience in Sales and marketing operation, for defining the process and suggesting improvements on ongoing manner.

- Experience in working with large enterprise to drive transformation initiatives

- Has a experience in Digitization of the manual processes through various advanced technological tools.

- Understanding of technology solutions, how they impact business outcome; Similar work experience preferred

- Experience in working closely with cross-functional teams and driving enterprise level initiatives.

- Strong interpersonal skills with ability to communicate with senior management across business verticals

- Techno Functional skill set to drive sales and marketing related innovation initiatives.

- Managerial level experience to implement new generation technology projects for enhancing organizations revenue and profit.

- MBA from a premier institute

- 7-10 years of experience (experience in online or direct to customer system operations and management + business consultancy or Digital transformation role)

- Experience in IT operations management, online systems integration and support.

- Experience in Direct to customer system management, process definition and improvements.

- Experience in Management level reporting and program management.

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