Samsung - Manager - Omni Channel - Sales

PURPOSE OF POSITION : 

- This position is responsible for identifying, creating/improving & managing new sales channels for Samsung's Online HHP business. This person would strive to provide a seamless Omni-channel experience by leveraging Samsung's strengths or via external partnerships.

- This person would study market evolution, identify new opportunities/ programs/ initiatives, drive execution of initiatives with both internal and external stakeholders, and analyze performance data to identify optimization opportunities.

JOB RESPONSIBILITY : 

- Develop deep understanding of Pre / During / Post purchase consumer behavior.

- Study competition offerings to identify unmet/ latent customer needs.

- Understand customer pain points in each leg of the lifecycle.

- Identify and create new sales channels to improve Customer journey

- Leverage Samsung's strengths across channels or forge external partnerships to enhance the overall customer experience through various Omni-channel (O2O, D2R) initiatives.

- Lead development of business case, planning and execution of identified projects

- Navigate through the organization to drive internal alignments and approvals

- Track progress & continuously work on optimization plans for the initiatives led

- Be watchful of the changing regulatory environment in e-com industry and opportunities that it might open up.

KEY RESULT AREAS : 

- New initiatives / project launches

- Time bound execution of identified/ aligned projects

- Revenue and profitability generated through new initiatives

- Other initiative specific metrics and KPIs