Talent Specialist at Samsung Electronics
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Samsung - Manager - Logistics Distribution Planning (7-14 yrs)
Logistics Distribution Planning Manager
Closely Work with Biz Team (B2B, Import & Accessories) for the following :
- Daily Order Tracking & Escalation Management
- Customer Complaints/Escalations & Resolution Management
- Return management
- Pre & Post Delivery Commercial Returns Tracking
- Sample Management - Issue resolution & system training
- Category stock / Ageing Management: Packing/Ageing all India Warehouses Conversion/ liquidation (Packing Indent, procurement, Supply)
System Development :
- Ensure to develop strong IT system to enhance productivity and proper visibility
- System support to all warehouses for day to day operations
- Alignment with IT team for all new developments
Project Management :
- Identification of new value added projects to ease out operations
- Scope finalization, Necessary approvals, liaising with IT team for development
- UAT , implementation & monitoring progress
- New Ideas, Innovation & Benchmarking
- Six Sigma & project management tool knowledge
Other Activities :
- Daily Fulfilment & Pending Orders Management
- Closely Work with SIEL WH /Region & 3PL for Day to Day Challenges and Solutions
- Periodic Review & Evaluation of WH Infra
- Packing Automation & Optimization
- Design/Review & Fine Tune SOPs & Strengthen WH & transportation Operation
- POD Management
- Close coordination with CS & Sales team for reverse logistics & E waste management
- Root Cause Analysis & way forward plan of Abnormal Return Cases
- Ensure/Monitoring & Adherence of Define Policy / Processes in all WH
- Periodic Review & Evaluation of Vendor performance
- Returns Analysis Reports [Daily/weekly/Monthly] with High & Low Light status
- Managing Internal Audits & Reports e.g. GPPM, HQ, internal & Early warning reports.
Skills :
- System Knowledge: SAP, proficiency in MS Office
- Good Communication and Analytical skill
- Wh Operation & Return Process
- Reverse Logistics
- Negotiation & Decision Making Skills
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