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09/10 Shivali
Manager Recruitment at Samsung India Pvt Ltd

Views:3655 Applications:639 Rec. Actions:Recruiter Actions:32

Samsung - Manager - Customer Engagement (3-10 yrs)

Gurgaon/Gurugram Job Code: 752148

PURPOSE OF POSITION :

The candidate will lead Customer Engagement Programs Online business. He/she will be responsible for creating/ managing cross-functional initiatives intended to create the most compelling customer engagement programs in the industry.

The programs/ initiatives need to be based on a foundation of deep customer centricity, strong analytics, sharp planning and story-telling coupled with product/tech understanding for an enhanced customer experience

JOB RESPONSIBILITIES :

- Study best in class customer engagement programs across relevant industries globally.

- Design holistic campaigns to engage the customers, ensuring better retention eventually leading to higher LTV

- Obsess about customer experience and suggest iterative measures to delight customers

- Conceptualize, Plan & Execute Customer Loyalty and Referral Programs

- Individually interface with associated internal stakeholders to align and drive agenda points to propel the program's success

- Figure out win-wins with each of the stakeholders to ensure timely delivery of projects, offerings

- Employ best-practices of program management to break down initiatives into short-term and long-term goals

- Producing accurate and timely reporting of program status throughout its life-cycle; proactively highlight red-flags and ensure resolution

- Developing evaluation methods to assess the success of initiatives being undertaken

KEY RESULT AREAS :

- New, consumer engagement initiatives & project launches

- Time bound execution of identified/ aligned projects

- Incremental Revenue generated through new initiatives

- Other initiative specific metrics and KPIs

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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