Talent Specialist at Samsung Electronics
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Samsung - CS System Management Role (5-10 yrs)
Job Description Summary
Project manager for planning and overseeing system and process enhancement of global and local systems. Utilize Agile/Waterfall methodologies based on project design and deal directly with HQ teams to ensure smooth business operations
Job Description
- Lead business process innovation/enhancement & responsible for HQ and local projects management.
- Prepare process blueprints & GAP analysis.
- Managing Issues and enhancements from various departments Service operations, B2B, Call centers, Channel Innovations and VOC.
- Management TAT for tickets and regular follow up with concern team to resolve long pending & critical issues/developments.
- Strong analytic skills and a strategic orientation required, along with a demonstration of proactive thinking.
- Responsible for the creation and development of business reports and ROI.
- Helpdesk team management and issue resolution.
Person should have thorough knowledge of following areas.
- CRM management
- Business requirement gathering and feasibility analysis
- Strong SQL knowledge
- Understanding of Agile/Waterfall principles for project management
- SAP CRM knowledge is preferred
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