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21/01 Nikita Sharma
Managing Consultant - Analytics & Digital at Crescendo Global

Views:118 Applications:17 Rec. Actions:Recruiter Actions:1

Salesforce Service Cloud Architect - BPM & Outsourcing Solutions Firm (12-15 yrs)

Anywhere in India/Multiple Locations/Bangalore/Gurgaon/Gurugram Job Code: 1036915

Looking for a salesforce service cloud solution architect to design CRM based solution using Salesforce as a platform. Prior experience into Salesforce Administration, Salesforce Platform Developments, Service Domain, Salesforce Architecture, Salesforce Architecture, Run SQL database queries to fetch data, Experience of Agile/Waterfall software development methodology.

LOCATION: Bangalore/Mumbai/Gurgaon


Global provider of Business Process Management and Outsourcing solutions for 200+ companies worldwide across a wide spectrum of industries.


- Innovate on the process - to achieve operational efficiency and better quality of a product.

- Need a Service Cloud Solution Architect to design CRM based solution using Salesforce as a platform

- To work as a consultant to business stakeholders from Salesforce perspective and to implementation partner as an SME

- Timely and quality execution of existing projects with set objectives defined by stakeholders.

- Consult with client/agency to better reports and make them insightful and value adds for clients with live recommendations

- Understanding of various salesforce modules - Sales cloud, marketing cloud, service cloud

- Implementing salesforce integrations, reporting and data migrations

- Responsible for the thought leadership on industry evolution, identifying new applications for automation technologies and for building and implementing solutions which transform the operational capabilities of the business.


- Graduate/Post Graduate - Computer Engineering/associated fields

- 13+ years of Project Management experience across salesforce technology domains handling varied projects.

- At least 10 years of experience in handling salesforce technologies, integration and migration.

- Able to Run SQL database queries to fetch data, MS Projects, MS Visio, MS Office (Word/Excel/PowerPoint)

- Experience in a Tech Consultancy firm with a proven track record in consulting and advisory.

- Certified (Salesforce) SF professional, who has managed multiple successful deliveries.

- Understand typical b2b sales process of prospecting, opportunities, thru the cycle

- Understanding of the broking sales process would be added advantage

- Should have good exposure to agile practices and tools, metrics

- Exposure to digital marketing tools such as Adobe Experience manager would be added benefit


- An opportunity to define, lead and coordinate the operations of the company.

- Liaise extensively with stakeholders

- Market leading remuneration


If you think this role will add value to your career, kindly write me an email along with your updated CV or contact me on 7087413515 for a confidential discussion on the role.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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