Engage with client stakeholders to analyze business processes and functional requirements in the context of Salesforce.com
- Possesses ability to use effective facilitation skills and techniques to elicit requirements from a diverse range of stakeholders and group size
- Experience of fulfilling a functional role on a full lifecycle Salesforce implementations from inception through to delivery
- Ability to work in an advisory capacity, map business processes to Salesforce.com best practices, do gap analysis and to help clients realize the benefits of Salesforce.com
- Solid understanding of the complexities and integration dependencies across multiple solutions
- Good knowledge of CRM solutions and tools to enable provision of integrated solutions
- Ability to translate complex business requirements into detailed functional and/or technical specifications, solution design and architecture
- Assist in the development of the interface strategy and data migration strategy
- Lead the configuration of the Salesforce solution
- Support and engage with the development-test team during the build stage in a fast paced agile environment
- Assist in training and change management activities, including the development of training materials and the delivery of training sessions
- Ability to facilitate workshops and conference calls with confidence
- Excellent presentation and demonstration skills and the ability to present ideas effectively
- Ability to clearly communicate technical information to a non-technical audience
- Analytical, problem solving, and decision making skills
- Possesses effective influencing and negotiating skills
- Solid subject matter expertise in Salesforce.com
- Certified in at least Salesforce.com 401, Sales and/or Service cloud level
- A graduate in any discipline with a minimum IT experience of 8 years, of which at least 4 years must be in Salesforce.com
- Prior experience of working at client site in the US/Europe preferred
Please revert with updated cv or reach me on 8297141110 / 040 44446856 for more clarity
Deepika Parihar
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