Sales Trainer - Healthcare

Job Description:

- Maintaining the Team Performance so that Agent can meet their KRAs.

- Drive the performance of the team and monitoring the performance on Daily, Weekly and Monthly basis.

- Taking Escalation Calls for Manager and replying on disputed emails where the client has already been replied more than 3 times by Customer Care team members.

- Managing a team of almost 70 trainers and almost 30 Auditors.

- Work with the Quality and Training wing in Company.

- Audit process for Stores for better client experience.