Sales Trainer - BPO Training

SALES TRAINER - Intl BPO Training Exp Mandate - CTC upto 10 lacs

Key Responsibilities :

- Develop, coordinate and deliver world class learning to Replicon employees across its global locations.

- Get employees up for success by training them on Replicon products, internal processes, develop individual coaching plans and provide resources and timely assistance.

- Take a lead in creating Learning & Coaching strategies for the organization

- Coordinate with in-house Instructional Designer to develop innovative learning programs to be delivered across different platforms - instructor-led, web-based, manuals, job aides, certification programs, and eLearning solutions.

- Keep the learning modules current by updating/revising it on an ongoing basis based on the updates from various internal departments

- Support the Global Training Head in developing an efficient knowledge management framework for product/process knowledge.

- Work closely with internal teams to identify training needs and create and provide learning support based on the identified needs.

- Monitor performance and provide coaching support to the associates on the floor.

- Schedule meetings and learning sessions with senior representatives and other department representatives

Qualifications :

- Minimum 4 years of experience as a Product Trainer in a corporate environment

- Excellent verbal and written communication skills in English.

- Excellent Facilitation Skills, Performance Management, Motivating Others, Coaching & Feedback skills

- A hands-on approach towards learning & development

- Proficient in MS Office tools

- A basic understanding of cloud computing.

- Proven ability to develop and effectively manage relationships with key stakeholders and manage their expectations

- Research and reading skills: should be interested in researching and reading for various subjects; should know how to research on the internet and/or books, libraries etc. for various topics

- Experience working with remote teams

- Experience in delivering training through webinars

- Experience in content development.

- Prior sales training experience is desirable.

This role requires the employee to be willing to work in fixed North American shift