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31/01 Vrinda
Senior Associate at V-Konnect Associates

Views:114 Applications:16 Rec. Actions:Recruiter Actions:1

Sales Trainer - Bank (0-3 yrs)

Navi Mumbai/Mumbai Job Code: 1213819

Job Purpose:

Conduct trainings for New hires and existing PhoneBanking officers on various training modules that will cover NHT training as well as on going developments on product & processes.

Job Responsibilities:

- Planning NHT batches and conduct trainings and certifications while adhering to the stipulated timeliness

- Reinventing training modules by infusing humor/ making them interesting and corporate lessons thus making them more interesting and interactive.

- Facilitate the learning process of the trainees by delivering the course curriculum and training them so as to help them acquire necessary skills for the process.

- Sample call quality check to be done to determine training needs on Soft skill/process basis the insights.

- Training needs analysis to be determined by inputs from Quality Officer and the Team Leaders

- Regular Coaching as per training needs.

- Performance evaluation of trainees.

- Review processes and share feedback with the Quality head for improvements to enhance overall customer experience.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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