Job Description : 

Functional Responsibilities :

Ensure accurate and timely delivery of tasks regarding :

- Providing analytically based diagnostic reporting of actual service and delivery metrics vs. pre-determined standards

- Preparing executive summaries of core service and delivery results for internal audiences that outline opportunities for improvement

- Communicating the above metrics to internal sales partners and Senior Leadership via email/shared portal on a daily, weekly and/or monthly basis

- For our top customers, prepare executive summaries of core service metrics weekly and/or monthly

- Support sales leadership with analysis and data requests for adhoc projects. For example, outline internal net revenue opportunity if service frequency is increased

- Create, update and prepare on-going periodic business reports

- Maintain core metric models and files for historical reference, as needed

- Develop Power Point presentations to communicate business results and insights

- Manage expectations through verbal and written interactions with sales partners

- Collaborate with sales functions on ad-hoc projects

- Ensure delivery of accurate and timely data in accordance with agreed service level agreements (SLA)

- Work across multiple functions to aid in collecting insights for action-oriented cause of change analysis

- Ability to focus against speed of execution and quality of service delivery rather than achievement of SLAs

- Recognize opportunities and take action to improve delivery of work

- Implement continued improvements and simplifications of processes, standardization of reporting and optimal use of technology

- Scale-up operation in-line with business growth, both within existing scope, as well as new areas of opportunity

- Create an inclusive and collaborative environment

People Responsibilities :

- Coach and on-board new members of the team in processes and ways of working with sales partners

Key Skills/Experience Required :

- 5+ years of experience in Sales/Sales Management

- Bachelor's in commerce/business administration/marketing, Master's degree is a plus

- Prior Fast Moving Consumer Goods (FMCG) company experience required

- Development experience related to Data Analytics and Reporting including the usage of relevant tools and software packages. Knowledge on cloud-based data analytics platforms

- Experience with one of Tableau, Power BI, or QlikView preferred

- Strong knowledge of MS Office programs specifically Excel, Power Point and Access

- Ability to provide superior customer service

- Best-in-class time management skills, ability to multitask, set priorities and plan

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