Sales/Business Development Role - Contact Centre

Age : 30 yrs (Min) 40 yrs (Max)

Work Ex : 8 yrs (Min) 15 yrs (Max)

JOB OBJECTIVE : 

Responsible for pitching and pursuing clients (both existing and new) for Contact Centre solutions and services to generate revenue.

KEY RESPONSIBILITIES : 

- Achieve monthly/quarterly/yearly pre decided sales target for the assigned region / area for Contact Centre business

- Continuous coordination with the finance team for the rate negotiation and approved agreement related to customers

- Generate the opportunity pipeline for organic and inorganic growth through direct engagement with the client

- Develop high levels of engagement with clients to pitch solutions

- Work closely with clients to identify gaps/ opportunities for sales prospects

- Enhance and grow key accounts in the region through relationship building and maximize sale opportunities

- Map customer needs and manage various stakeholders including pre-sales, finance, solutioning and delivery teams

- Monitor and report key sales metrics including client pipeline,, client conversion ratio

- Collaborates with the pre-sales and delivery team and be an interface to the client

- Ensure all escalations and operational issues are addressed in a timely and effective manner

- Ensure high levels of CSAT scores