Saarthee - Adobe Campaign Manager

Job Responsibilities:

- Manage a global team of campaign analysts in the US and India, coordinating tasks and activities associated with campaign workflow development, proofing and execution

- Interface directly with client teams, address and manage client requests and communicate status in person and via phone and email

- Understand, customize and optimize the entire campaign management process, to include new campaign requirements, development test, production execution and quality control

- Manage the campaign process in compliance with contractual Service Level Agreements

- Plan, coordinate and manage campaign tasks with the database team and communicate status

- Capable of completing Adobe campaign activities individually

- Track and monitor campaign results, resolve issues and report status to the Account Management team

- Obtain client signoff on campaign specification

- Document and train other team members to perform campaign orchestration duties

Requisites:

- Experience with Adobe Campaign Classic Workflow activities, Delivery activities, Technical workflows, User and Role Administration

- CRM: Digital and Direct Marketing Campaign Management and Orchestration

- Digital Campaign Management tools: (Adobe (preferred), Salesforce Marketing Cloud, Oracle Responses)

- Work Queue management software (Team Track, Jira, Workfront etc.)

- File management tools (PGP, Text Editors, CuteFTP, FileZilla, etc

- HTML, JavaScript

- SQL for data analysis

- Client-facing communication and interaction