Duties and Responsibilities :&nbsp; - Create process documentation/workflows, knowledge articles and self-service guidance for IT Services - Collect and document of business requirements for project and process improvement/automation efforts - Facilitate process workflow modelling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases - Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed upon service levels - Conduct maturity assessments against the process activities to highlight areas of improvement or concerns - Identify issues and risks - Bring inconsistencies and problems to the attention of management - Participate in the problem resolution - Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas - Prepare incident details for postmortem incident reviews - Extract reports and provide a high-level analysis of data for review - Maintain a complete understanding of and adheres to all IT policies and processes Requirements : - Excellent organizational and time management skills - Outstanding communication and presentation skills - Critical thinker - Ability to research things - Creative problem solver - Great analytical skills - Data-driven approach - Technology Friendly

Delhi NCR

Ruptok - Process Analyst 

Ruptok - Process Analyst  ,Job Description for Ruptok - Process Analyst  in Ruptok Fintech Private Limited in  Delhi NCR for (3-7) years of experience. Apply Now!

Job Description for Ruptok - Process Analyst  in Ruptok Fintech Private Limited in  Delhi NCR for (3-7) years of experience. Apply Now!