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22/02 Tanu Pandey
HR Manager at Ruptok Fintech Private Limited

Views:196 Applications:56 Rec. Actions:Recruiter Actions:28

Ruptok - Process Analyst (3-7 yrs)

Delhi NCR Job Code: 895032

Duties and Responsibilities : 

- Create process documentation/workflows, knowledge articles and self-service guidance for IT Services

- Collect and document of business requirements for project and process improvement/automation efforts

- Facilitate process workflow modelling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases

- Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed upon service levels

- Conduct maturity assessments against the process activities to highlight areas of improvement or concerns

- Identify issues and risks

- Bring inconsistencies and problems to the attention of management

- Participate in the problem resolution

- Track major incident management process and ensure adherence of the process and escalation requirements within the various support and delivery areas

- Prepare incident details for postmortem incident reviews

- Extract reports and provide a high-level analysis of data for review

- Maintain a complete understanding of and adheres to all IT policies and processes

Requirements :

- Excellent organizational and time management skills

- Outstanding communication and presentation skills

- Critical thinker

- Ability to research things

- Creative problem solver

- Great analytical skills

- Data-driven approach

- Technology Friendly

Women-friendly workplace:

Maternity and Paternity Benefits

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