About Us: Rupeek is India's fastest growing asset-backed digital lending platform. Rupeek is on a mission to solve credit needs of households and small and medium businesses in India. More than 90% of Indians don't have access to formal credit. Unsecured credit is expensive and has limited availability. On the contrary, 95% of Indian household net worth is in some form of assets. Rupeek's technology led platform enables customers to get credit against their assets making credit accessible to the masses in a fair and convenient manner. Rupeek started its journey with a focus on gold as an asset. Indian households have a unique relationship with gold holding over 25,000 tonnes. Only 5.5% of this gold is used to obtain formal credit due to friction involved in the process of getting credit and fear of losing gold. Rupeek solved this problem over the last 5 years by providing doorstep gold loans and transformed the way gold loans are disbursed in India. More than 1 lac customers who were earlier resistant to getting gold loans now use Rupeek's digital platform to avail credit. Gold loan category alone is estimated to be at 20B USD in annual disbursement. This is just a start and Rupeek intends to launch many more financial products spanning across multiple asset classes in near future. Founded in 2015 by Sumit Maniyar, Rupeek is present in over 25 cities in India and has touched over 1,00,000 customers. Headquartered in Bangalore, Rupeek's investors include Sequoia Capital, Accel Partners, Bertelsmann and GGV Capital. Role: - Lead cross functional initiatives & process implementation required to improve customer experience as the company scales up - Develop programs, roadmaps and processes and improvements initiatives in liaison with x-functional SHs to eliminate the identified root cause to drive improvement in customer experience metrics such as NPS and Complaints - Systematically proactively escalate problems to the relevant owners and teams and follow through on the resolutions to ensure they are delivered and logically concluded - Continually collaborate with multiple departments including Customer Support - Operations, Back Office, Tech & Engineering to monitor existing processes initiatives as well as implement Skills: Core skill set - Structured problem scoping and solving & attention to detail - Process scoping and execution/operational excellence Other skills: - Stakeholder and x-functional management - Ownership and self-driven - Good communication and articulation skills - Business Acumen and Quick Learner - Execution Excellence & Implementation Persona: - Strong business experience in startups/online cos/banking sector. - 2+ years of experience post MBA -preferable from Top tier colleges - Relevant experience in Program Management, Cross functional digital transformation experience - Prefer Ex-consultant with implementation or CeX exposure, startup experience

Bangalore

Rupeek - Process Manager - Customer Experience 

Rupeek - Process Manager - Customer Experience  ,Job Description for Rupeek - Process Manager - Customer Experience  in Rupeek Fintech Pvt Ltd in  Bangalore for (2-4) years of experience. Apply Now!

Job Description for Rupeek - Process Manager - Customer Experience  in Rupeek Fintech Pvt Ltd in  Bangalore for (2-4) years of experience. Apply Now!