Rupeek - Manager - Process Excellence

Roles and Responsibility -

- Drive Process excellence through designing/re-designing blueprints for internal processes and ensuring SOP adherence, Cross Functional SLAs, and zero operational risks in the BO processes

- Automate the processes with focus on accuracy, efficiency, & scalability

- Business process re-engineering - Radical redesign of Lending Ops (BO) processes to achieve improvements in productivity, quality & cost. Rethink existing processes to deliver more value & reduce cost.

- Proactively analyze and dive deep areas impacting processes and key metrics

- Develop programs, roadmaps and process improvements initiatives, Dash boards

- Work closely with the delivery team & collaborate on Process improvements, Metrics & KPI's

- Collaborate with multiple departments including Operations, Customer Experience, Product to understand and quantify the impacts on the processes of key business decision and tradeoffs

- Ability to pull data and to perform ad hoc reporting and analysis as needed

- Develop and deliver content for cross functional operational reviews with internal leadership

- Develop performance metrics to assist with driving business results

- Lead initiatives to identify and eliminate root causes of defects and opportunities to improve or simplify SOPs in order to drive efficiency

- Must be able to systematically escalate problems or variance in the operating plan to the relevant owners and teams and follow through on the resolutions to ensure they are delivered

- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met

Skill:

- Team / Stakeholder management

- Exceptional Analytical skills

- Problem-solving skills

Location - Bangalore