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Rupeek - Manager - Process Excellence (4-6 yrs)
Roles and Responsibility -
- Drive Process excellence through designing/re-designing blueprints for internal processes and ensuring SOP adherence, Cross Functional SLAs, and zero operational risks in the BO processes
- Automate the processes with focus on accuracy, efficiency, & scalability
- Business process re-engineering - Radical redesign of Lending Ops (BO) processes to achieve improvements in productivity, quality & cost. Rethink existing processes to deliver more value & reduce cost.
- Proactively analyze and dive deep areas impacting processes and key metrics
- Develop programs, roadmaps and process improvements initiatives, Dash boards
- Work closely with the delivery team & collaborate on Process improvements, Metrics & KPI's
- Collaborate with multiple departments including Operations, Customer Experience, Product to understand and quantify the impacts on the processes of key business decision and tradeoffs
- Ability to pull data and to perform ad hoc reporting and analysis as needed
- Develop and deliver content for cross functional operational reviews with internal leadership
- Develop performance metrics to assist with driving business results
- Lead initiatives to identify and eliminate root causes of defects and opportunities to improve or simplify SOPs in order to drive efficiency
- Must be able to systematically escalate problems or variance in the operating plan to the relevant owners and teams and follow through on the resolutions to ensure they are delivered
- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met
Skill:
- Team / Stakeholder management
- Exceptional Analytical skills
- Problem-solving skills
Location - Bangalore
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