About Rupeek : Rupeek is India's fastest growing asset-backed digital lending platform. Rupeek is on a&nbsp;mission to solve credit needs of households and small and medium businesses in India.&nbsp;More than 90% of Indians don't have access to formal credit. Unsecured credit is&nbsp;expensive and has limited availability. On the contrary, 95% of Indian household net&nbsp;worth is in some form of assets. Rupeek's technology led platform enables customers to&nbsp;get credit against their assets making credit accessible to the masses in a fair and&nbsp;convenient manner. Rupeek started its journey with a focus on gold as an asset. Indian households have a&nbsp;unique relationship with gold holding over 25,000 tonnes. Only 5.5% of this gold is used&nbsp;to obtain formal credit due to friction involved in the process of getting credit and fear of&nbsp;losing gold. Rupeek solved this problem over the last 5 years by providing doorstep gold&nbsp;loans and transformed the way gold loans are disbursed in India. More than 1 lac&nbsp;customers who were earlier resistant to getting gold loans now use Rupeek's digital&nbsp;platform to avail credit. Gold loan category alone is estimated to be at 20B USD in&nbsp;annual disbursement. This is just a start and Rupeek intends to launch many more&nbsp;financial products spanning across multiple asset classes in near future. Founded in 2015 by Sumit Maniyar, Rupeek is present in over 25 cities in India and has&nbsp;touched over 1,00,000 customers. Headquartered in Bangalore, Rupeek's investors include Sequoia Capital, Accel Partners, Bertelsmann and GGV Capital. Your Role : - To develop and update customer service policies and process as per the&nbsp;convenience of Sales and customers - Manage multi-region opportunities by building and managing projects - Manage and monitor the supervisors, team leaders, executives and sub agents&nbsp;to excel efficiency and drive service and sales - Build and maintain a positive working environment that attracts and retains high&nbsp;quality staff - Reviewing the Performance, identifying training needs to increase NPS and FCR - Tactical emphasis on Enhancing relationship value within deptt. - Workforce Planning, maintaining service levels, Quality Management &amp;&nbsp;Recruitment Skills :&nbsp; - Expert in setting and managing contact centre and outsourced vendor - People management skill i.e should have managed team of 250+ at least - Involved in hiring and recruitment - Driving inbound customer service &amp; outbound - Planning, budgeting, and organizing customer service programs to achieve pre-defined goals Persona : - Minimum 10+ years of experience Call centre operations of which at least 3 yrs&nbsp;in a leadership position managing large teams of 250+. - Experience in Banking / financial services/ NBFC mandatory. - Enterprising leader with a strong record of contributions in streamlining customer&nbsp;operations, invigorating businesses, heightening productivity, systems &amp;&nbsp;procedures, targeting assignments in Client Experience.

Bangalore

Rupeek - Head - Inside Sales 

Rupeek - Head - Inside Sales  ,Job Description for Rupeek - Head - Inside Sales  in Rupeek in  Bangalore for (10-15) years of experience. Apply Now!

Job Description for Rupeek - Head - Inside Sales  in Rupeek in  Bangalore for (10-15) years of experience. Apply Now!