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19/05 Sowmya
HR at Rupeek

Views:2054 Applications:497 Rec. Actions:Recruiter Actions:218

Rupeek - Head - Call Center (10-15 yrs)

Bangalore Job Code: 927108

Profiles from NBFC / Banking sector are preferred.


- To develop and update customer service policies and process as per the convenience of Sales and customers

- Manage multi-region opportunities by building and managing project specific sales team

- Manage and monitor the supervisors, team leaders, executives and sub agents to excel efficiency and drive sales

- Build and maintain a positive working environment that attracts and retains high quality staff

- Reviewing the Performance, identifying training needs to increase sales

- Tactical emphasis on Enhancing relationship value within deptt.

- Workforce Planning, maintaining service levels, Quality Management & Recruitment

- Drive sales/100 and align team towards company's goal, build strategy for cross-selling & upselling with proper churning and usage of data


- Expert in setting and managing contact centre and outsourced vendor

- People management skill i.e should have managed team of 250+ at least

- Involved in hiring and recruitment

- Driving outbound sales and generating revenues

- Planning, budgeting, and organizing sales program to achieve pre-defined goals


- Enterprising leader with a strong record of contributions in streamlining customer operations, invigorating businesses, heightening productivity, systems & procedures, targeting assignments in Client Experience.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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