Rupeek - Head - Call Center (10-15 yrs)
- To develop and update customer service policies and process as per the convenience of Sales and customers
- Manage multi-region opportunities by building and managing project specific sales team
- Manage and monitor the supervisors, team leaders, executives and sub agents to excel efficiency and drive sales
- Build and maintain a positive working environment that attracts and retains high quality staff
- Reviewing the Performance, identifying training needs to increase sales
- Tactical emphasis on Enhancing relationship value within deptt.
- Workforce Planning, maintaining service levels, Quality Management & Recruitment
- Drive sales/100 and align team towards company's goal, build strategy for cross-selling & upselling with proper churning and usage of data
- Expert in setting and managing contact centre and outsourced vendor
- People management skill i.e should have managed team of 250+ at least
- Involved in hiring and recruitment
- Driving outbound sales and generating revenues
- Planning, budgeting, and organizing sales program to achieve pre-defined goals
- Enterprising leader with a strong record of contributions in streamlining customer operations, invigorating businesses, heightening productivity, systems & procedures, targeting assignments in Client Experience.