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25/07 Vignarajan
Leadership Hiring Manager at Run Service Infocare Private Limited

Views:214 Applications:44 Rec. Actions:Recruiter Actions:0

Run Service Infocare - Area Service Manager (2-5 yrs)

Chennai Job Code: 1292427

Area Service Manager


Job description:


Roles and Responsibilities:


- Proven working experience as a customer service manager, Center manager (From TV, Mobiles & Laptops)


- Responsible for building Service Authorized Service Centre ( ASC ) network and Trade Management


- Lead Field Services, from ASC Management aftermarket business development


- Responsible for driving Services with Process Compliance and ensure organizations processes and policies are adhered by ASC


- Ensuring the efficient and effective operation of the Service Center ( Mobiles/TV/Laptop)


- Elaboration and implementation of strategies for the development of the Service Center


- Ensuring efficient and effective human resources services


- Expand the service network to improve service reach and market share.


- Improve customer service experience, create engaged customers and facilitate organic growth


- Take ownership of customers issues and follow problems through to resolution


- Keep accurate records and document customer service actions and discussions


- Analyze statistics and compile accurate reports


- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment


- Keep ahead of industry's developments and apply best practices to areas of improvement


Desired Candidate Profile:


- Experience in providing customer service support


- Excellent knowledge of management methods and techniques


- Working knowledge of customer service software, databases and tools


- Awareness of industry's latest technology trends and applications


- Ability to think strategically and to lead


- Strong client-facing and communication skills


- Advanced troubleshooting and multi-tasking skills


- Customer service orientation

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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