Position Summary - The purpose of this job is to help us retain our core customer base. In this role, you will analyse our customer behaviors to find out what issues they are facing, how we may improve our products or services, and how to retain the customers and able to help reduce churn and make business successful. Work Experience & Key Competencies - Minimum of 2-3 years' work experience in Customer Retention Marketing (CRM) activities. - Ideally from E-Commerce, Healthcare, FMCG Industry - Previous experience in handling customer retention automation tool will be an added advantage. - Problem-solver: To be able to identify & anticipate problems proactive & reactive. - Customer Empathy: To be able to think from a perspective of a customer. - Self-organized, passionate with a can-do attitude. - Data-Driven - Team-player - Work with multiple stakeholders to plan, implement & measure all branding efforts & strategies across multiple markets Job Responsibilities - - Develop and execute strategies to reduce churn and focusing on growth initiatives and retention - Design & implement new retention campaigns that help increase customer retention - Analyze customer data and create monthly plan for retention metrics e.g. (Repeat Rate, Transactions Per Customer etc.) and ensuring the achievement of the same - Prepare periodic MIS for the senior management. - Plan and execute Email, SMS & Push Notification campaigns throughout the entire customer life cycle, using marketing automation and in house tools.

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RPSG Group - Assistant Manager - Customer Retention Marketing 

RPSG Group - Assistant Manager - Customer Retention Marketing  ,Job Description for RPSG Group - Assistant Manager - Customer Retention Marketing  in Dr. Vaidyas (RP-Sanjiv Goenka Group) in  Others for (3-5) years of experience. Apply Now!

Job Description for RPSG Group - Assistant Manager - Customer Retention Marketing  in Dr. Vaidyas (RP-Sanjiv Goenka Group) in  Others for (3-5) years of experience. Apply Now!