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04/11 Freeda
General Manager Executive Search at Randstad India Pvt Ltd

Views:809 Applications:156 Rec. Actions:Recruiter Actions:10

RPA Delivery Head - IT (14-18 yrs)

Bangalore/Pune Job Code: 861790

RPA Delivery Head

Required Skills :

- Masters / Bachelors degree or foreign equivalent required from an accredited institution.

- At least 14+ years of experience within the Information Technologies of which 5+ years into Project Delivery.

- The person will ensure that appropriate support and delivery processes are in place to enable the delivery of high quality service to end-users that meets business needs while complying with the relevant security and risk criteria.

- The RPA Delivery Manager will be responsible both for implementation of projects and delivery of service for RPA and analytics based process-improvement solutions.

- This entails identifying opportunities for solutions, defining and shaping project approach, analysis and requirements, driving insights and recommendations, and overseeing design and delivery of ultimate solution.

Responsibilities : ( not limited to )

Solution Identification, Design and Implementation :

- You will oversee the design and implementation of RPA solutions using the Banks selected RPA platform. This will involve managing a team of analysts but will also be required to be hands-on to some degree.

- As part of Project Sprint, you will play a key role in process improvement reviews to identify opportunities where automation can drive benefits and efficiencies for the business

- Working with the project team and business SMEs you will break down and analyse existing business processes in detail in order to assess feasibility and to redesign those processes for an RPA supported solution

- You will ensure that reporting metrics are put in place to measure the performance of RPA solutions

Service Management :

- As RPA Delivery you will be responsible for the ongoing support of the RPA Solutions and the quality of service and performance

- Design and maintain high performing service support functions to ensure that RPA solutions are performant and deliver in line with expected service levels

- Monitor, support and control service delivery ensuring that the procedures put in place are effective and properly implemented

Stakeholder Management :

- Build relationships and work closely with stakeholders across Group Operations to be well positioned to identify future opportunities for process improvement and automation solutions and to proactively identify sources of service dissatisfaction

- Work closely with the relevant IT forums to ensure external stakeholders are aware of what's happening with our automation strategy and to ensure that we are aligned to overall group strategy.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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