Royal Orchid & Regenta Hotels - Director - IT Corporate

Title : Director IT Corporate

Department : I .T

Immediate Supervisor : IT HEAD / CMD

PRINCIPAL ACCOUNTABILITY :

IT / Systems Manager Duties and Responsibilities :

- Responsible for the day-to-day support of all IT systems, business systems, office systems, computer networks, and telephony systems throughout the hotel / resort.

- Additionally responsible for Information Technology issues, products, and services at the property.

- Provides user training and support of all property/site systems, network enhancements, hardware and software support.

- Also maintains inventory of all hardware products and software licenses, and reviews maintenance agreements.

- A warm personality, attentive and smartly presentable.

- Committed to delivering high levels of customer service.

- Responds courteously and efficiently to queries and problems from guests and system users.

- Ensures cleanliness of all data equipment and computer rooms.

- He / She must be a self-starter, alert, energetic, responsible and flexible.

- Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems - PMS, Point of Sale - POS, IPTV, Telephony systems and other software vendors.

- Ability to troubleshoot hardware and software problems.

- Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.

- Should be capable of doing Root Cause Analysis on a problem.

- Must know the Network fundamentals, general network setup and device configuration.

- Good knowledge of server hardware, storage technology, I/O devices.

- Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling.

- Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.

- Background in highly available systems and image capture/management systems.

- Extensive knowledge on Active Directory, Management and Implementations.

- Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.

- Manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives.

- Prepare Policy & Procedures for the IT Department and for the user department.

- Managing Disaster Recovery Process and ensuring regular daily backup is taken.

- Anti-virus setup and day to day support.

- Able to plan, assign and take the report from the IT team.

- Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.

- Ensure that policies and procedure relating to PCI compliance are updated.

- Maintains a system error / progress log book and deals with reported problems.

- Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures.

- Monitors and maintains proper inventory of hardware and software license.

- Is aware of IT Security Policies and ensures implementation through regular staff training.

- Keep updated with latest hotel technology and security risks on a regular basis.

- Able to perform other IT or Systems related task assigned by the management.

PREREQUISITES:

- Excellent communication and listening skills.

- Ability to work under pressure.

- Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.

- Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations skills.

- Must be flexible in working hours, including weekends, evenings and holidays.

EDUCATION:

- Degree or Diploma in Information Technology field. Along with In depth knowledge of Microsoft Operating systems, Microsoft or Cisco certification.

- Applicable Microsoft certifications: MCSA, MCTS or MCITP for Windows Server, MCDST for workstations.

- Experience with these Hospitality related applications and or technologies, Electronic Door Lock, Telephony, Wireless Technology).

EXPERIENCE : A minimum of five (15) years of experience in Hospitality, Operations, and IT support roles. Along with minimum of two (5) years of managerial experience.