Job Description Given that Routematic is a category creator and an industry disruptor, the Customer Success function is critical to driving adoption. We will not be successful unless our customers are receiving massive value from our product. The Customer Success function at Routematic is responsible for account onboarding and maintenance, fleet operations design for service delivery, providing a consulting touch to the end customer and upselling to the accounts. The Customer Success Program manager heads the customer engagement and program management for the entire west region in India. He/she is responsible for leading all the programs in west region establishing strong customer relationships, ensuring high quality customer experience, promoting adoption and executing flawless service delivery to achieve high CSAT and loyalty. Responsibilities Product installation & service initiation - Elicit requirements using interviews, document analysis etc - Critically evaluate information gathered from multiple sources, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs. - Proactively communicate and collaborate with client and internal teams to analyze information needs and functional requirements. - Follow strong project planning principles to demonstrate detailed planning (using tools like MS Project) and tracking towards timely, in-budget delivery of project commitments. - Business Analysis (Excel skills and power point skills). Should have analytical mindset to understand the details. - Drive Routematic post implementation customer adoption and client engagement. - Build strong customer relationships with key stakeholders and handle escalations. About Routematic About 6 million Indians commute daily from home to work and back, spending USD 4.5B annually. 45% of this spend is financed by the employer through the employee transportation service that they offer. Since 2015, Routematic has been the preferred solution for India Inc. for their employee transport operations. Routematic aggregates fleet from fleet operators and enables these vehicles with technology to create a - technology integrated fleet- offering for the daily commute of employees. As the market leader in this industry we are continuously innovating to establish a dominant position in a highly unorganized and fragmented market. At Routematic we believe in creating technology for the future and this is reflected in the 7 patents we have. We are a venture funded, Bangalore based company, with pan-India operations and offices in Bangalore, Pune and Gurgaon. The founding team at Routematic is drawn from premier institutions like ISB, IISc and IIM with over 50 years of collective experience. Visit us at <a href="www.routematic.com" target="_blank" rel="noopener noreferrer">www.routematic.com</a> to know more about us.

Pune

Routematic - Program Manager - Customer Success 

Routematic - Program Manager - Customer Success  ,Job Description for Routematic - Program Manager - Customer Success  in Routematic in  Pune for (1-5) years of experience. Apply Now!

Job Description for Routematic - Program Manager - Customer Success  in Routematic in  Pune for (1-5) years of experience. Apply Now!